Delivery timelines

EQ Business ProcessDefault timeline
Support requests initiated by Support Form2 business days response time
Commercial requests
  • Registrations
  • Emails
 		3 business days response time
Non-commercial requests
  • Non-commercial small  (Fast Track) requests
  • Non-commercial large requests

1 business day response time

5 business days response time
Screenshot review5 business days response time after receiving the screenshots
Translation process5 business days response time after receiving registration
10 business days from confirmation of receipt Translation Request to estimated project timeline and costs from specialist translation agencies
10 business days from confirmation receipt signed Approval Letter to project initiation
5 months on average to project completion

Note: these are our default response times. The overall timeline is also determined by the responsiveness of our clients.

Last update: Dec 19, 2023