Delivery timelines
| EQ Business Process | Default timeline |
| Support requests initiated by Support Form | 2 business days response time |
Commercial requests
|
3 business days response time |
Non-commercial requests
|
1 business day response time5 business days response time |
| Screenshot review | 5 business days response time after receiving the screenshots |
| Translation process | 5 business days response time after receiving registration 10 business days from confirmation of receipt Translation Request to estimated project timeline and costs from specialist translation agencies 10 business days from confirmation receipt signed Approval Letter to project initiation 5 months on average to project completion |
Note: these are our default response times. The overall timeline is also determined by the responsiveness of our clients.