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Please note: the EuroQol Office team is working from home

As the COVID-19 disease is spreading in the Netherlands, the safety of our employees is our primary concern. Therefore, we are taking several measures to ensure continuous service to our customers and EuroQol members.

The EuroQol Office team will be working from home, as of March 11th. Accordingly, the physical EuroQol Office in Rotterdam, the Netherlands, will be temporarily closed. We have ensured that our employees are equipped to work from home. Our business continuity plan is in full effect but unfortunately due to several illnesses, not related to COVID-19, we are currently understaffed. Please be informed that we will do our very best to meet our regular turnaround times. However, we kindly ask for your understanding, given these unusual circumstances.

If you have an urgent question please send an email to your EuroQol Office contact or to this email address userinformationservice@euroqol.org. You can also call our main telephone number: +31 884400190.

How to obtain EQ-5D

If you are thinking of using EQ-5D but would like to see it first, please download the UK English sample version of the EQ-5D-3L, EQ-5D-5L or the EQ-5D-Y. These versions are for inspection purposes only. If you wish to view a sample version in your language (i.e. not UK English), please contact us.

If you would like to use the EQ-5D, please register your study/trial/project by completing the EQ-5D registration form. Thereafter, the EuroQol Office will contact you by e-mail and inform you about the terms and conditions which apply to your use of the EQ-5D, including licensing fees (if applicable). Please allow 5 business days to receive this reply. Please allow 5 business days to receive this reply.

Please find the terms of use applicable to the registration here.

Register to use / obtain

Fees

Licensing fees are determined on the basis of the information provided on the registration form. The applicable User Policy is dependent on the type of study/trial/project, funding source, sample size and number of requested languages. Please be advised that by registering, you are not obligated to purchase a license.

Please find more information regarding licensing fees in our EQ-5D User License Policy.

Copyright

Please note that without the prior written consent of the EuroQol Office, you are not permitted to i.e. use, reproduce, alter, amend, convert, translate, publish or make available in any way (digital, hard-copy etc.) the EQ-5D and related proprietary materials.

The EuroQol Research Foundation stresses that any and all copyrights in the EQ-5D, its (digital) representations, and its translations exclusively vest in the EuroQol Research Foundation. EQ-5D™ is a trade mark of the EuroQol Research Foundation.

EQ Business Process

Default timeline

User Support emails 10 business days response time
Commercial requests

  • Registrations
  • Emails
5 business days response time
Non-commercial requests

  • Registrations
  • Emails
10 business days response time
Screenshot review 5 business days response time after receiving the screenshots
Translation process
  • 5 business days response time after receiving registration
  • 10 business days from confirmation of receipt Translation Request to estimated project timeline and costs from specialist translation agencies
  • 10 business days from confirmation receipt signed Approval Letter to project initiation
  • 5 months on average to project completion

 

Note: these are our default response times. The overall timeline is also determined by the responsiveness of our clients.

 

(Version 17OCT2019)

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